Privacy policy

We handle users' personal information obtained in connection with the products or services provided by our shop appropriately as follows.

1. Definition of Personal Information

Personal information refers to information that identifies, relates to, describes, or can be reasonably linked to a particular individual, including but not limited to name, address, phone number, email address, credit card information, purchase history, and other information that can identify a specific individual, or information containing individual identification codes.

2. How We Collect Personal Information

We collect personal information through the following methods:

When you place an order through the Site
When you contact us via contact forms, email, or chat
When you create an account, subscribe to newsletters, or submit reviews
Automatically through cookies, log files, web beacons, tags, or pixels
Automatically via Shopify, including technical information such as IP address, device and browser data

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Fulfill orders, process payments, arrange shipping, and provide after-sales support
Respond to inquiries
Provide marketing communications, promotions, and newsletters
Improve and optimize our Site and develop new services
Detect, prevent, and protect against fraud and unauthorized activities
Conduct payment screening and risk assessment through Shopify and payment processors

4. Sharing Personal Information

We share your personal information with third parties in the following cases:

Payment processors (credit card companies, bank transfer providers, Japan Post Bank transfer, etc.)
Shipping and logistics providers (Sagawa Express, Japan Post, etc.)
Shopify and services related to Shopify's infrastructure
When required by law or legal process
With your consent

*Shopify stores data on servers located in Canada and other countries.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

Enable shopping cart and checkout functionality
Maintain user sessions and login status
Analyze Site usage and performance (e.g., Shopify Analytics, Google Analytics)
Deliver targeted advertising (e.g., Meta Ads, Google Ads)

You can control and manage cookies through your browser settings.

6. Data Retention and Security

We implement reasonable security measures to protect your personal information against leakage, loss, and destruction, including:

Use of Shopify's secure e-commerce platform
SSL/TLS encryption
Proper password management
Restricted access to personal data
Retention of only the minimum necessary data

7. Third-Party Service Providers

We may engage third-party companies to perform services on our behalf, such as shipping providers and payment processors.
These service providers are required to handle personal information in accordance with applicable privacy laws and security standards.

8. Your Rights

You have the right to access, correct, suspend the use of, or request deletion of your personal information. We will respond in accordance with applicable laws.
To exercise these rights, please contact us at:

Email: info@senshu-towel.jp

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as necessary.
Any updates will be posted on this page.

10. Business Information

Business Operator: Osaka Towel Industry Association
Responsible Person: Jun Miyauchi
Address: Senshu Towel Hall 1F, 1-8-8 Ichiba-nishi, Izumisano-shi, Osaka 598-0006, Japan
Contact Email: info@senshu-towel.jp